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Higher Certificate in Contact Centre Management
The Higher Certificate in Contact Centre Management will equip you with competencies in the fields of communication, contact centre management and customer relations. It makes use of current technologies which will enable you to occupy various contact centre positions and will make you competent with technology. This is an entry-level qualification with a vocational and industry orientation. It provides current contact centre professionals with this much-needed qualification to grow their capabilities and expertise. It strikes a balance between the conceptual (knowledge) and contextual (practical) aspects of the learning experience.
This programme is ideal for:
• Sales Representatives
• Contact Centre Supervisors
• Administration Staff
• Telesales Clerks
• Client Services Clerks
• Assistant Quality Assurors
• Contact Centre Agents
• IT Staff
Requirements
To apply for this qualification, a student requires:
• A Senior Certificate (before 2008) with a minimum APS of 20 or an equivalent qualification.
OR
• A National Senior Certificate (in or after 2008) with a minimum APS of 20, or a bachelor’s, diploma, or Higher Certificate endorsement, or an equivalent qualification with an achievement level of at least 3 for English (Home Language or First Additional Language).
OR
• A National Certificate (Vocational) with a minimum APS of 20 or a bachelor, diploma, or higher certificate endorsement with at least 40% for English (Home Language or First Additional Language). The certificate must be in any of the following fields: management, marketing, hospitality, tourism, office administration, information technology, computer science, finance, economics or accounting.
To successfully complete your online qualification, you will need:
• A laptop or desktop computer
• A stable internet connection
• To be computer literate
Module & credits
The programme will be completed over two years. Compulsory modules - 120 credits
Fees quoted are 2023 fees and are subject to an annual increase.
FEES FOR 2023
UJ Online programmes are designed to be affordable, saving time and money compared to other formats. Tuition fees are calculated per seven-week module. You can enrol in and pay for each consecutive session as your studies progress. Payment is accepted through the online student portal and must meet the payment deadline.
* Fees quoted are 2023. Fees are subject to an annual increase.
Number of modules: 12
Programme credits: 120
Fees per programme credit: ± R199